Refund policy
Returns and Refunds Policy
At EXPERIMENTALBASS RECORDS, we carefully prepare and pack each order to ensure your records arrive in the best possible condition.
1. Returns
If you wish to return an item, please contact us before sending it to:
experimentalbassrec@gmail.com
Include your order number, the item you wish to return, and the reason for the return. We will provide you with the necessary instructions for processing the return.
Right of Withdrawal — European Union
If you are a consumer and your order is delivered within the European Union, you have 14 calendar days from the date of receipt to exercise your right of withdrawal, without needing to provide a reason, except in the cases provided for by law.
The item must be returned in suitable condition, avoiding any use or handling beyond what is necessary to ascertain its nature, characteristics, and functioning.
Items must be properly packaged to prevent damage during transit.
The right of withdrawal does not affect the consumer's statutory rights when a product arrives defective, damaged, or does not conform to the order.
2. Damaged or Defective Vinyl Records
Please check your order immediately upon receipt.
If the vinyl record arrives damaged, defective, or you receive a different item than the one ordered, please contact us as soon as possible:
📧 experimentalbassrec@gmail.com
To assess the problem, we will need:
Order number.
Photographs of the packaging.
Photographs of the damaged vinyl record and/or sleeve.
A brief description of the problem.
Once the damage or defect has been verified, we can offer you, depending on the case:
A replacement, if we have another copy available.
A full refund of the corresponding amount.
In the case of limited editions, test pressings, or sold-out items, if we do not have a replacement copy available, we will issue a refund.
3. Limited Editions and Test Presses
Limited editions, test pressings, and collector's items are sold as special units and are subject to availability.
This does not limit the consumer's statutory rights in the event of a defective, damaged, or non-conforming product.
4. Condition of Sleeves and Packaging
International orders may have minor signs of wear on the outer packaging or sleeves due to handling and shipping.
Small marks, slightly scuffed corners, or minor signs of handling on the sleeve that do not affect the record or its playback will not, in themselves, be considered a defect in the vinyl.
In case of significant damage, please contact us, and we will review each case individually.
5. Return Shipping Costs
When a return is due to a change of mind, the direct return shipping costs will be borne by the customer, unless otherwise stipulated by applicable law or agreed by EXPERIMENTALBASS RECORDS.
If you receive a defective, damaged, or incorrect product, we will contact you to advise you on how to proceed.
We recommend using a shipping service with tracking and keeping your proof of shipment.
Do not return any item without contacting us first.
6. Refunds
Once we receive and inspect the returned item, we will inform you whether the refund has been accepted or rejected.
When a refund is due, it will be issued using the same payment method used for the purchase, unless another method is expressly agreed upon.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
7. Exchanges
We do not currently offer direct product exchanges.
If you wish to purchase another item, you can place a new order once the corresponding return has been processed.
8. Contact
For any inquiries regarding returns, damaged products, or refunds:
EXPERIMENTALBASS RECORDS
📧 experimentalbassrec@gmail.com